Terms and Conditions

Please consult your doctor before using any product.

All products are subject to availability.

All products are delivered flat packed and will require assembly by you. Installation may be available for an additional charge.

Buy with confidence

Your satisfaction is very important to all at Regimen Gym Equipment. If you are not satisfied or have questions about your order, please call our Customer Service Department on 07424 451 725 (Monday to Friday 9am-6pm; Saturday 9am-5pm; Sunday 11am-2pm) or email [email protected].

Alternatively use our Drift live chat function ( reset cookies and relog into home page) for a more instant reply to your query.


Delivery Information

Delivery Vehicles

Due to the size of some delivery vehicles, any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. RGE Ltd will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges. Orders under 20KG may be left at an access point by our appointed carriers should the initial delivery attempt fail.


All products on our website and in our catalogues are covered by a manufacturer’s warranty of 6 months. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a “home use” warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require, please ask and we will be happy to check if the chosen products are suitable. No manufacturer’s warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care.

Collection of Faulty Goods

In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us that they are faulty. If when the carrier arrives to collect the goods they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect. Once the items are received back at Regimen Gym Equipment Ltd, we will inspect the product(s), and if necessary arrange to send out a replacement product. Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.

Returns Policy

If you are not fully satisfied with your purchase, you may return it (in its original packaging, freight prepaid by you) to us for a refund or credit within 30 days. If your notification to return is received in writing after 14 days of receipt of goods, your refund or credit will be less any actual, delivery and/or assembly charges incurred by us, in getting the product delivered to you. Within 30 days you are only liable for return freight. Please note that any free of charge items received when purchasing the returned product(s) must also be returned or paid for in full, same way as if the visitor has visited the other website.


The Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from this catalogue for a full refund.